Customer Support and Frequently Asked Questions | CLOSETS.COM

Customer Support

Customer Service & Support is Key to Our Relationship with Customers

At, we believe that every interaction with our products and services on through our online purchase process should be easy and convenient for you.

We want to be aware of any problems you experience while using our site or installing our products.

Questions about closet design:

  • Not sure where to start? Please review our Design Basics and Design & Maintenance Tips before starting your closet design.
  • Not sure how to measure? Not a problem. We have a step-by-step guide on how to measure for your new closet.
  • Want help from a professional? We can design your closet for you at no charge. Please see our We Design form to request this complimentary service.

Questions about your shipment:

  • We ship our products through FedEx.
  • You will receive a tracking number when your order ships.
  • Custom, made-to-order products usually ship within 10-15 business days. In-stock accessories ship next business day.
  • Please remember that your closet systems must be ship via curbside freight delivery due to the weight and size of the product. You must be present at the time of the delivery to receive your order.
  • Shipping is free to addresses located within the continental United States (lower 48 states). All others will be charged shipping based on the size/weight of the order and the delivery address.
  • More details about delivery are available on our shipping information page.

Questions about installation:


  • Closet accessories can be returned within 30 days of receipt. They must be unused and in their original packaging. Return shipping charges will apply.
  • Custom closet systems are non-returnable. Each closet is uniquely designed and manufactured for you to your specifications and can't be used by anyone else. Therefore, we regret that we cannot accept returns on custom orders.
  • CLOSETS.COM will replace defective or damaged items free of charge. If you find a product is defective or has been damaged in shipping, you must report the damage within 5 days of receipt. Please refer to our warranty for detailed information.

Still have questions:

  • Call us at 844-431-6690 or use our handy contact form. Be sure to include your order number. Our Customer Service Department is available M-F from 9-5 pm central time to assist you in placing your order or answer any questions you may have regarding our products or their installation.
  • You can also contact us through our social media accounts.
  • You can always simply send us an email and make us aware of how we can make your online experience better at CLOSETS.COM.